Florida Translate, LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website (floridatranslate.com), client portal (app.floridatranslate.com), and services. By using our services, you acknowledge and agree to the practices described in this Privacy Policy, where such consent is required by applicable law.

1. Information We Collect

Information You Provide: Contact information (name, email address, phone number, mailing address); documents submitted for translation, notarization, or other services; payment and billing information; and communications with our team including emails, support tickets, and phone calls.

Information Collected Automatically: When you visit our website, we collect information such as your IP address, browser type, operating system, pages visited, and referring URLs. We use cookies and similar technologies, including Google Analytics, to collect this information.

Information from Third Parties: We may receive transaction confirmations from payment processors and verification results from service providers used in connection with our services.

2. How We Use Your Information

We use your information to: provide, process, and deliver our services; communicate with you about your orders and respond to inquiries; process payments and prevent fraud; improve our website and services; comply with legal obligations; and, with your consent, send promotional communications. You may opt out of marketing emails at any time by clicking the unsubscribe link or contacting us.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze traffic, and improve our services. This includes Google Analytics to understand how visitors use our site. You can control cookies through your browser settings; however, disabling cookies may affect website functionality. Visitors from the European Economic Area (EEA) will be presented with a cookie consent option before non-essential cookies are placed on their device.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third parties who assist in providing our services, including translators, notarization platform providers, payment processors, shipping carriers, and cloud hosting providers. These providers are required to use your information only as necessary to perform services on our behalf and in accordance with their own privacy obligations.

Government Agencies: When necessary to fulfill service requests on your behalf (such as apostille processing through the Florida Department of State) or when required by law.

Legal Compliance: When required by law, court order, or government request, or to protect the rights, property, or safety of Florida Translate, LLC, our customers, or others.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any change in ownership.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Documents and translations are retained for a minimum of twelve (12) months to facilitate corrections and re-orders; after this period, they may be archived or deleted at our discretion. Notarization session records are retained by our notarization platform provider for the period required by Florida law, and we cannot delete these records upon request due to statutory requirements.

6. Data Security

We implement reasonable technical and organizational measures to protect your information, including encryption of data in transit, secure cloud storage, and access controls. While we strive to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access and obtain a copy of your personal information; the right to correct inaccurate information; the right to request deletion of your information; and the right to opt out of marketing communications.

Deletion requests are subject to legal, contractual, and operational requirements, including statutory record-retention obligations. To exercise your rights, contact us at info@floridatranslate.com. We will respond within thirty (30) days and may need to verify your identity before processing your request.

8. California Residents

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising. We will not discriminate against you for exercising your privacy rights.

9. International Users

Florida Translate, LLC is based in the United States. If you access our services from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to this transfer. For users in the European Economic Area, we process your data based on contractual necessity, legitimate business interests, your consent, or legal obligations, as applicable.

10. Children's Privacy

Our services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information without parental consent, please contact us and we will take steps to delete such information.

11. Third-Party Services

Our website may contain links to third-party websites, and our services integrate with third-party platforms for notarization and payment processing. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this policy. For material changes, we may provide additional notice such as an email notification. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

13. Controlling Language

This Privacy Policy is written in English. Any translated version is provided for convenience only. In the event of a conflict between the English version and any translation, the English version shall control.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Florida Translate, LLC
618 E. South Street, Suite 500
Orlando, Florida 32801
Email: info@floridatranslate.com
Phone: (321) 290-1810
Website: floridatranslate.com